Livraison Gratuite sur toutes les oeuvres



When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

●  USA: 6–8 business days
●  Europe: 3–4 business days
●  Australia: 2–14 business days
●  Japan: 4–8 business days

●  International: 10–20 business days







[Covid-19]​ When will I get my order?

For all prints and pillows

The fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times.


For tissues

You should be able to receive your order within 2 weeks.


Where will my order ship from?

For all prints and pillows

We work with an on-demand order fulfillment company with facilities worldwide!


For tissues

Those will be shipped from our shop in France!


Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.


My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address
●  Ask your local post office if they have your package

●  Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.



How are your products made?

For all prints and pillows

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!


For tissues

Those are made in France by Le Carre d'artiste. Find below in French how they are made.

Le système d'impression de nos collections ne nécessite ni eau, ni papier transfert, ni recours aux produits polluants toxiques pour l'homme et la nature. Les encres et le fixateur biodégradables sont certifiés OEKOTEX et sont à base d'eau, sans métaux lourd ni produits chimiques.

L'impression et la couture des mouchoirs est réalisée exclusivement en France.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at


I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!



What’s your return policy?

We offer returns and exchanges under 15 days after delivery. If there’s something wrong with your order, please let us know by contacting us at!

Do you offer refunds?

Refunds are possible by ban transfer. Please contact us at and we’ll sort that out for you.

Can I exchange an item for a different size/color?

We offer exchanges. Please let us know at, we’ll send you a new one, or issue a refund!